Refund policy

 

RETURN, REFUND & CANCELLATION POLICY

Once an order is paid for, it cannot be cancelled.

Goods once sold will not be returned, exchanged or refunded. Incorrect orders or defective products can be exchanged or refunded, if brought to our notice within 24 hours of receiving your order. 

Colours on screen may vary from the actual product. Colours also vary from lot to lot. No exchange / return requests will be entertained for differences in shade. 

 

However, we will provide replacements in the following circumstances:

·       If you have received a faulty/defective product?

We are super diligent about our quality checks. In a rare case if you receive a faulty/defective or have any issues with the product, please email us within 48 hours of receiving the product. Please include your order number and clear images of the defect/issue in the email.

·       Package damaged in transit

·       In case wrong item has been shipped to you

No replacement will be given in the following cases:

·       Products returned in a used or damaged condition

·       If the customer changes his / her mind after purchasing or on receipt of the product

·       If the product is returned without a written confirmation from us via email

1) What to do in case the package is damaged?

In case the package appears damaged, crushed, from the outside please do not accept the package from the delivery person. It is probably damage-in-transit and should be not accepted from the courier company. However, if you discover the damage once you open the parcel, please report the damage to us within 24 hours of the delivery of the product through email tinyshinyboutique@outlook.com describing the damage as mentioned below along with images of the parcel.

·       Order Number

·       Details of the damaged product and quantity damaged

·       Description of the issue

·       Clear photos of the package and the damaged products

 

2) What is the replacement process?

If you are eligible for a replacement, your returned item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.  

To start a replacement, you can contact us at tinyshinyboutique@outlook.com. Please note that returns will need to be sent to the following address: F Block 807, Vertex Panache, Kokapet, Hyderabad 500075.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tinyshinyboutique@outlook.com.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tinyshinyboutique@outlook.com.